• Data entry
• Receiving and registering documents
• Sorting and storing of files
• Running of errands

Examples of jobs covered:

• Data entry clerk, library clerk
• Office attendant

• Accounting and bookkeeping
• Customer facing tasks, e.g. answering and directing phone calls, providing client information and services
• Management of records, e.g. maintaining and updating filing and inventory
• Money handling
• Preparing production schedules
• Secretarial tasks, e.g. arranging appointments, organising meetings

Examples of jobs covered:

• General office clerk, customer service clerk, stock clerk, transport clerk, statistical clerk, legal clerk, accounting and bookkeeping clerk, production clerk, computer operations clerk, postal service counter clerk, finance and insurance clerk, travel agency clerk, proofreading clerk
• Office cashier, bank cashier
• Receptionist
• Telephone operator
• Secretary
• Verbatim reporter
• Typist and word processing operator
• Concierge

• Supervise staff performing administrative or clerical roles, e.g. general administration, customer service, records management, and data analysis
• Managing personnel, resolving work problems, and coordinating work between units within an organisation

Examples of jobs covered:

• Office supervisor

• Operating vehicles requiring Class 3 driving licence or below, e.g. motorcycles, cars, vans, and trams

Examples of jobs covered:

• Motorcycle delivery drivers
• Van drivers
• Tram drivers

• Operating vehicles requiring Class 4 driving licence and above, e.g. lorries, trailer trucks, and buses, and other specialised driver roles like chauffeurs

Examples of jobs covered:

• Trailer truck drivers
• Bus drivers
• Lorry drivers
• Chauffeurs
• Concrete mix truck drivers