From 1 September 2022, employers must meet the PWM requirements in order to renew existing work passes or apply for new work passes.
The PWM requirements cover Singapore citizens and permanent residents who are:
- Full-time or part-time employees in retail job roles on a contract of service, and
- Employed by firms which hire foreign workers, regardless of whether the firm is classified under the Retail Trade Singapore Standard Industrial Classification (SSIC) or another SSIC.
The retail PWM will cover the following retail job roles:
- Cashier
- Retail Assistant
- Senior Cashier
- Senior Retail Assistant
- Assistant Retail Supervisor
- Retail Supervisor
- Retail Manager
1. WSQ Adapt to Change
Course Reference Number:
TGS-2022015684
Course Content:
This course is aimed to empower learners’ ability to identify the global trends and changes impacting the workplace, undertake lifelong learning to adapt to changes for sustained employability in the new knowledge economy, and sharing knowledge and skills to enhance productivity and effectiveness in a diverse workplace.
Course Objectives:
At the end of each learning unit, the learner will be able to:
- Identify the types of expectations and adjustments required in current and new job situation to stay employable
- Identify the types of competencies required in current and new job requirements
- Transfer skills and knowledge acquired from training and development to the workplace
- Demonstrate the ability to learn from and coach others a given set of skills from one job situation to another
Upcoming class:
TBC
Venue:
Trade Association Hub (Jurong Town Hall)
Nett Fees Payable (inclusive of 9% GST):
2. WSQ After-Sales Service (Level 1)
Course Reference Number:
TGS-2022015639
Course Content:
This course aims to establish customer service requirements in accordance with guidelines and procedures, accompanied with use of appropriate questioning techniques and active listening skills. Upon completion, participants will have the knowledge and skills to handle retail after sales service in the various sub-sectors.
Course Objectives:
On completing the course, the learners are able to Implement, monitor after-sales activities and review policies for after-sales procedures to ensure customer satisfaction.
Upcoming class:
TBC
Venue:
Trade Association Hub (Jurong Town Hall)
Nett Fees Payable (inclusive of 9% GST):
3. WSQ Sales Closure
Course Reference Number:
TGS-2022016871
Course Content:
This course aims to equip learners with the knowledge and skills to operate Point Of Sales Terminals in your work place efficiently. Understand the POS system and to provide customers with accurate and excellent services. Perform numerical calculations and execute selling strategies to complete sales of products and services to the satisfaction of customers.
Course Objectives:
On completion the learners are able to acquire the abilities and knowledge to effectively close sale of products & services, on the Point-of-Sale (POS) Equipment to the satisfaction of customers, complete customer order forms, invoices and receipts and process any loyalty card transactions.
Upcoming class:
TBC
Venue:
Trade Association Hub (Jurong Town Hall)
Nett Fees Payable (inclusive of 9% GST):
4. WSQ Product Advisory
Course Reference Number:
TGS-2022017164
Course Content:
This course aims to enable learners to Develop, Maintain and Convey detailed and specialized product knowledge as well as keep abreast of emerging product knowledge to address customers’ requirements.
Course Objectives:
At the end of each learning unit, the learner will be able to:
- Demonstrating product knowledge & understanding to give rightful & trustworthy advice to customers to ensure their continued satisfaction and to generate new sales opportunities. Skills & Practical application
- Applying practical knowledge & skills on improving communication, listening, and problem-solving during product advisory services.
- How to effectively provide Product Advisory customer service, in the areas of customer loyalty, complaint resolution, and effective customer service that can generate value and optimize long-term customer relationships. Attitudes
- Training the employees on the same set of competencies to give them a standard process to deal with customers and create a sense of team spirit.
- Enable an individual to take responsibility for their own outputs in work & learning.
Upcoming class:
TBC
Venue:
Trade Association Hub (Jurong Town Hall)
Nett Fees Payable (inclusive of 9% GST):
5. Customer Experience Management (Level 2)
Course Reference Number:
TGS-2023018532
Course Content:
This programme is aimed at future or current executives from all industries. In order to engage a population of customers with changing profiles, demands, and buying patterns, this course covers the development and implementation of a seamless end-to-end customer journey experience. It does this by directing the operating rhythm for customer management processes, establishing key touch points, and creating interactive experiences that engage customers.
Course Objectives:
At the end of each learning unit, the learner will be able to:
- Learn the abilities to leverage organisational resources when engaging with customers over various platforms
- Have confidence and proficiency in portraying professional etiquette when responding to customers over various platforms following organisational guidelines
- Apply and adhere to PDPA Act requirements when using the customer service knowledge base
- Have the knowledge and ability to follow organisation’s guidelines in assisting in escalating feedback received over various platforms to the appropriate channels.
Upcoming class:
5 Feb 2024
Venue:
Online (Zoom)
Nett Fees Payable (inclusive of 9% GST):
Funding & Claims
– Non SC and PRs may attend short courses but are not entitled to course fee subsidy and absentee payroll funding.
– SkillsFuture Enterprise Credit(SFEC) supportable (https://sfec-microsite.enterprisejobskills.gov.sg/home/).
– SkillsFuture Credit eligible
– Absentee payroll claimable ($4.50 per hour).
– Supported under NTUC’s UTAP
– PSEA (Post-Secondary Education Account) -approved
* Self-sponsored individuals must be at least 21 years old